Terms & Conditions

Last updated: September 25, 2025

Welcome to FLO Studio LDN. By accessing, booking, or participating in any of our classes, services, or events, you agree to the following terms and conditions. Please read them carefully.

1. General Use

  • FLO Studio LDN is a Pilates and wellness studio located in London, Ontario.

  • By booking or attending our classes, you agree to abide by our studio rules, class policies, and safety guidelines.

  • We reserve the right to refuse service to anyone who does not comply with these policies.

2. Bookings & Cancellations

  • All classes must be booked through the Wellness Living platform online.

  • Cancellations and reschedules must follow our stated policy (minimum 8 hours’ notice). Late cancellations or no-shows may result in forfeiture of the class credit and/or a $15 cancellation fee.

  • Packages and memberships are non-transferable and non-refundable, unless otherwise required by law or expressly approved by management.

3. Health & Safety

  • You confirm that you are physically able to participate in our classes and have disclosed any relevant medical conditions to our team.

  • FLO Studio LDN is not responsible for injuries sustained during participation, unless caused by negligence on our part.

  • Clients must follow instructor directions and use equipment responsibly.

4. Liability Waiver

By attending our classes, you release FLO Studio LDN, its owners, instructors, and staff from any claims of injury, loss, or damage related to your participation, except where prohibited by law. All participants are also required to complete a waiver through the Wellness Living platform.

5. Intellectual Property

  • All branding, logos, class names, and materials provided by FLO Studio LDN remain our intellectual property.

  • You may not copy, reproduce, or distribute our content without prior written permission.

6. Changes to Services

We reserve the right to modify class schedules, instructors, pricing, and policies at any time. Updates will be posted on our website and booking platform.

Privacy Policy

Last updated: September 25, 2025

FLO Studio LDN respects your privacy. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We may collect:

  • Personal details (name, email, phone number, emergency contact)

  • Payment information (processed securely through third-party providers; we do not store full credit card details)

  • Health information (injury or condition disclosures provided voluntarily for safe class participation)

  • Website usage data (cookies, analytics to improve user experience)

2. How We Use Your Information

We use your information to:

  • Manage bookings, memberships, and payments

  • Communicate class updates, promotions, and important notices

  • Ensure your health and safety in classes

  • Improve our services and client experience

We will never sell or rent your personal information to third parties.

3. Data Storage & Security

  • Your data is stored securely on trusted platforms with encryption where possible.

  • Only authorized staff and instructors may access necessary client information.

  • While we take strong measures to protect your data, no system is 100% secure.

4. Third-Party Services

Our website and booking system may use trusted third-party providers (e.g., payment processors, scheduling platforms). Their privacy policies govern how they handle your data.

5. Your Rights

You have the right to:

  • Access, update, or request deletion of your personal data

  • Withdraw consent for marketing communications

  • Contact us regarding any privacy concerns