Terms & Conditions

Last updated: September 25, 2025

Welcome to FLO Studio LDN. By accessing, booking, or participating in any of our classes, services, or events, you agree to the following terms and conditions. Please read them carefully.

1. General Use

• FLO Studio LDN is a Pilates and wellness studio located in London, Ontario.

• By booking or attending our classes, you agree to abide by our studio rules, class policies, and safety guidelines.

• We reserve the right to refuse service to anyone who does not comply with these policies.

2. Bookings & Cancellations

• All classes must be booked through the Wellness Living platform online.

• Cancellations and reschedules must follow our stated policy (minimum 8 hours’ notice). Late cancellations or no-shows may result in forfeiture of the class credit and/or a $15 cancellation fee.

• Packages and memberships are non-transferable and non-refundable, unless otherwise required by law or expressly approved by management.

3. Health & Safety

• You confirm that you are physically able to participate in our classes and have disclosed any relevant medical conditions to our team.

• FLO Studio LDN is not responsible for injuries sustained during participation, unless caused by negligence on our part.

• Clients must follow instructor directions and use equipment responsibly.

4. Liability Waiver

By attending our classes, you release FLO Studio LDN, its owners, instructors, and staff from any claims of injury, loss, or damage related to your participation, except where prohibited by law. All participants are also required to complete a waiver through the Wellness Living platform.

5. Intellectual Property

• All branding, logos, class names, and materials provided by FLO Studio LDN remain our intellectual property.

• You may not copy, reproduce, or distribute our content without prior written permission.

6. Changes to Services

We reserve the right to modify class schedules, instructors, pricing, and policies at any time. Updates will be posted on our website and booking platform.

7. SMS Messaging Terms

• Program Description

By opting in, you agree to receive recurring automated text messages from [BRAND NAME] (“we,” “us,” “our”) at the mobile number you provided. Messages may include [appointment reminders, order updates, account alerts, promotional offers, customer support follow-ups, etc. — customize to your actual use case]. Consent to receive these messages is not a condition of any purchase.

• Message Frequency

You may receive up to [X] messages per [week/month]. Message frequency may vary depending on your activity and interactions with us.

• Message and Data Rates

Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.

• How to Opt Out and Get Help

You can unsubscribe the SMS service at any time by replying STOP to any message we send you. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent. If you want to rejoin, you can sign up again using the original opt-in method or reply START. For help or more information at any time, reply HELP to any of our messages. You can also contact our support team directly at [SUPPORT EMAIL] or [SUPPORT PHONE NUMBER].

• Carrier Liability Disclaimer

Carriers are not liable for any delayed or undelivered messages.